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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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WHEN I HIT PREPARE ECF FILE THE FOLLOWING POPS UP. UNABLE TO

Customer Question

WHEN I HIT PREPARE ECF FILE THE FOLLOWING POPS UP. UNABLE TO CREATE ECF DIRECTORY. CHECK WITH YOUR NETWORK ADMIN.W\ECF\MCARTHERSANDRALOUISE16 AND THE SAME THING POPS UP ON ALL OF THEM.
JA: What kind of computer do you have?
Customer: SAMSUNG
JA: Have you installed any updates recently?
Customer: NO BUT WE GOT A NEW SERVER.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Since you bought a new server, it is likely that the W network drive is no longer active so you will need to change the save location to an active network drive.

Is the W network drive active and connected?

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