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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I retrieve my Macintosh Admin Password

Customer Question

How do I retrieve my Macintosh Admin Password
Submitted: 12 days ago.
Category: Computer
Expert:  Mr.Med replied 12 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 12 days ago.

What is the version of your Mac OS please?

Customer: replied 12 days ago.
OS X 10.8.5
Expert:  Mr.Med replied 12 days ago.
  • First Make sure that you're typing the correct uppercase or lowercase characters.
  • If the password ***** shows a question mark, click it to display a password ***** that might help you to remember.
  • Try to log in without a password. If that works, you can then add a password ***** following the steps : https://support.apple.com/en-us/HT202860#change
  • Try to log in with the Apple ID password ***** you use for iCloud.

If you still cannot login :

  • Shutdown the computer.
  • Start the computer,then press and hold down command and R keys to start into recovery partition.
  • When you see the Apple logo, release the keys.
  • Wait until OS X Utilities window shows up.
  • Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal" from the dropdown.

  • Terminal window will appear.
  • Type in resetpassword and press enter on the keyboard.
  • Reset Password ***** window will open.
  • Quit Terminal.
  • Select Macintosh HD, if not already.
  • Click inside the pop-up box under “Select user account”.
  • Pop-up should show account names. Write it down.
  • Reset password
  • Select the user account from the popup menu box under “Select user account”.
  • Enter a new password.
  • Re-enter the new password ***** the user.
  • Enter a hint.
  • Click the "Save" button.

Let me know the results please

Thank you

Expert:  Mr.Med replied 12 days ago.

Has everything worked out please?

Expert:  Mr.Med replied 11 days ago.

Hello,

Do you still need help?