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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My desktop sign in said I needed to reset my password. I did

Customer Question

My desktop sign in said I needed to reset my password. I did that successfully and now that new password *****'t let me in to desktop opertions, locked out. Can you help me reset the password ***** Tried everything.
JA: What's the make/model of your device? How old is it?
Customer: HP Tabletop using Windows 10.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My main administrator is my husband and his email in cablelynx is the user name. I changed his PW successfully and am not working out of his account. But can not get into my personal desktop. However this is a year old computer which local Geek set up for me and my email is in outlook.com. This is the email user name I use for my personal operations.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Perhaps I can change my email address from outlook to cablelynx to be more user friendly.
Submitted: 11 days ago.
Category: Computer
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is your husband's account an Administrator?

Here's how to check:

click the start menu button and select Settings (the gear icon)

In the Settings window, click Accounts.

If you are logged in as him, on the right side of the screen under the username

it should list the account type as either standard or Administrator.

Expert:  Byron replied 11 days ago.

Please use the "Type your reply here" box below to respond then click Send when

finished to communicate with me and I can help.

Expert:  Byron replied 11 days ago.

Can you tell me the email address associated with your user account and we

can try resetting the password *****?

Customer: replied 11 days ago.
Expert:  Byron replied 11 days ago.

Thank you. One moment please.

Customer: replied 11 days ago.
Look i do n
Expert:  Byron replied 11 days ago.

I'm sorry. Your response got cut off.

Customer: replied 11 days ago.
Do not wish to pay anymore, will get local tech support! Have already paid
Expert:  Byron replied 11 days ago.

I'm not asking you to pay anything else.

Expert:  Byron replied 11 days ago.

OK. I've made some changes.

Start up the computer and select the***@******.*** account

At the password ***** enter: Worki666# as the password ***** let me know if you can now log in.

First verify that the computer has an internet connection as the password *****

verified by a Microsoft server.

Customer: replied 11 days ago.
is correct email. Mistake was made earlier.
Expert:  Byron replied 11 days ago.

Thanks. Can you tell me the last 4 digits of your phone number ending in 11 ?

Customer: replied 11 days ago.
9711
Expert:  Byron replied 11 days ago.

Thanks.

Please have a pen and paper handy.

You'll momentarily receive a recorded call at that number giving you a 7 digit password

reset code. Please send that number to me. It is not a password.

Customer: replied 11 days ago.
No thank you, ***** ***** not will to pay anymore for what should be a simple answer. Thanks again. No further service is needed.
Expert:  Byron replied 11 days ago.

Please ignore the pop ups. They're system-generated. I don't send them and I can't stop them from showing up

on your screen. Please send me the 7 digit password ***** code when you receive it.

Customer: replied 11 days ago.
no further service is needed. thank you
Expert:  Byron replied 11 days ago.

It's a process. There isn't a simple answer. If you send me the code I can reset the password

and get you in to your computer.

Customer: replied 11 days ago.
No further service. Thanks
Customer: replied 11 days ago.
This was a trial free service. I would prefer to cancel without any further service. Did not accomplish what was needed. Still cannot get into my original desktop working files. Thanks for your endeavor to try to help.
Expert:  Byron replied 11 days ago.

Well, I never got the code sent to me.

At the top of this page go into my account and in the subscription area you should be able to cancel.

You can also call customer service at 1-***-***-****