Hi. My name is***** you for your question and the opportunity to assist.
Is your husband's account an Administrator?
Here's how to check:
click the start menu button and select Settings (the gear icon)
In the Settings window, click Accounts.
If you are logged in as him, on the right side of the screen under the username
it should list the account type as either standard or Administrator.
Please use the "Type your reply here" box below to respond then click Send when
finished to communicate with me and I can help.
Can you tell me the email address associated with your user account and we
can try resetting the password *****?
Thank you. One moment please.
I'm sorry. Your response got cut off.
I'm not asking you to pay anything else.
OK. I've made some changes.
Start up the computer and select the***@******.*** account
At the password ***** enter: Worki666# as the password ***** let me know if you can now log in.
First verify that the computer has an internet connection as the password *****
verified by a Microsoft server.
Thanks. Can you tell me the last 4 digits of your phone number ending in 11 ?
Please have a pen and paper handy.
You'll momentarily receive a recorded call at that number giving you a 7 digit password
reset code. Please send that number to me. It is not a password.
Please ignore the pop ups. They're system-generated. I don't send them and I can't stop them from showing up
on your screen. Please send me the 7 digit password ***** code when you receive it.
It's a process. There isn't a simple answer. If you send me the code I can reset the password
and get you in to your computer.
Well, I never got the code sent to me.
At the top of this page go into my account and in the subscription area you should be able to cancel.
You can also call customer service at 1-***-***-****