How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Web root did a scan & now I have no sounds. Also I am

Customer Question

Hi Pearl,I am HARRIET.
JA: What kind of computer do you have?
Customer: Web root did a scan & now I have no sounds. Also I am continually getting NO RESPONSE or STOP SCRIPT. My computer is a laptop it's a TOSHIBA.
JA: Have you installed any updates recently?
Customer: wINDOWS updates a few days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: No Just what I told though it runs very slow
Submitted: 10 days ago.
Category: Computer
Expert:  John replied 10 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Which is the model of the Toshiba laptop which you can find on the bottom of the laptop.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 10 days ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.