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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
Which is the model of the Toshiba laptop which you can find on the bottom of the laptop.
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
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Please answer my above questions so that i can help you better.
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