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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have over 21,000 unread e-mails! Help me to delete all of

Customer Question

I have over 21,000 unread e-mails! Help me to delete all of them and start fresh. I a going to do better!!
JA: What kind of computer do you have?
Customer: Samsung. My paSSWORD ***** BE 0823ADMAH
JA: Have you installed any updates recently?
Customer: Only if the computer did it automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am no computer savvy. I don't know the names of blocks, etc.
Submitted: 8 days ago.
Category: Computer
Expert:  Martin replied 8 days ago.

Hello, my name is ***** ***** I'll be helping you today.

How do you check your email, do you use your web browser or an app like Windows Live Mail?

Expert:  Martin replied 8 days ago.

Are you on a computer or a mobile device?

Customer: replied 8 days ago.
Computer. I just want to delete my unread e-mails. This computer is too old to start spending money on it.
Expert:  Martin replied 8 days ago.

I understand.

How do you check your email?

Via your web browser or through an app on your computer?

Customer: replied 8 days ago.
Martin, I don't now what the web browser looks like. I have heard people mention it but I don't know where it is or what it does.
So far as I know, the only "apps" I have are the ones that came with the phone or the computer.
Expert:  Martin replied 8 days ago.

May I connect with you and take a look for you?

Customer: replied 8 days ago.
How much will that cost?
Expert:  Martin replied 8 days ago.

The price should come up on your end, I can't see it myself but it should be displayed on your screen

Customer: replied 8 days ago.
No thanks. Sorry to be a bother.
Expert:  Martin replied 8 days ago.

It doesn't seem to have worked.. Please accept the remote support offer again, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=140c716b-4e9f-4de9-a832-4fda4ab716a0

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

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