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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Unabke ti access ny gnail on pop account error message,

Customer Question

unabke ti access ny gnail on pop account error message
JA: Just to clarify, how often have you been getting this particular message?
Customer: 535-5.7.8 Username and Password ***** accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials s51sm14136352otb.31 - gsmtp
JA: Have you installed any updates recently?
Customer: changed password ***** gmail account no problem accessing gmail
JA: Anything else you want the computer expert to know before I connect you?
Customer: nope
Submitted: 9 days ago.
Category: Computer
Expert:  Michelle replied 9 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

On which device you are trying to configure gmail?

Customer: replied 9 days ago.
desktop
Expert:  Michelle replied 9 days ago.

you want gmail on outlook or some other email client.

Customer: replied 9 days ago.
no just answerincredimail
Expert:  Michelle replied 9 days ago.

how many times have you tried to configure it?

Customer: replied 9 days ago.
at least 10working until i changed my password
Expert:  Michelle replied 9 days ago.

try to login to your gmail account first on the web browser.

Customer: replied 9 days ago.
535-5.7.8 Username and Password ***** accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials s51sm14136352otb
Expert:  Michelle replied 9 days ago.

this error you get on incredimail on on the webbrowser?

Customer: replied 9 days ago.
incredimail
Expert:  Michelle replied 9 days ago.

Dont login to incredimail. Open IE or Chrome and then login to your account first. let me know if you are able to login successfully or not.

Customer: replied 9 days ago.
no problem at all
Expert:  Michelle replied 9 days ago.

you are able to login to your gmail without a problem on web browser is that correct?

Customer: replied 9 days ago.
correct
Expert:  Michelle replied 9 days ago.

Uninstall Incredimail and then restart computer after that reinstall Incredimail and try to configure gmail let me know how it goes.

Customer: replied 9 days ago.
No change
Expert:  Michelle replied 9 days ago.

same error?

Customer: replied 9 days ago.
Sorry I gave up and went to bed last nightWhen I uninstalled Incredimail last night, tthet gave me a 1-899 number. I'll call later todayThanks
Customer: replied 9 days ago.
Sorry for typos
Customer: replied 9 days ago.
I received an unauthorized charge on my credit card for $40 I only authhorized $5 to ask questions!

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