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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Do you have another computer where you can verify that the drives are working and / or did you already test that?
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,