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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the email app you are using?gmail, yahoo, etc...
You can reply to me here by typing in the box below please.
okay, that app must have a glitch in the settings. Try uninstalling the app and then reinstall the app.
Have tried that and still does not work
okay, try this please>
Incoming Mail (IMAP) Server
Outgoing Mail (SMTP) Server
did that work for you?