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Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
U nless you are a paying business google apps member, google doesnt have a live help department.
I will do my best to help you though.. To get started, the account you are locked out of is a google / gmail account correct?
If so, what type of device are you trying to access it from, a PC, a Mac, an android phone or an iphone?
Thank you for your response,