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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am using Windows 10 movie maker. I had a video completed

Customer Question

I am using Windows 10 movie maker. I had a video completed 54 minutes long. I was about to add a title window at the end and all of a sudden I lost the last half of the text and music. The pictures were in tact. Hownin the world can I retrieve (if possible) the lost text and music?
JA: What kind of computer do you have?
Customer: Dell Inspiron 15. Using windows 10.
JA: Have you installed any updates recently?
Customer: Not recently.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That's all for now.
Submitted: 14 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 14 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and check on this for you.

I will send you the info.

Customer: replied 14 days ago.
Sorry I didn't see your answer. Yes, okay to connect with my computer. What do you need from me other than my OK?
Customer: replied 14 days ago.
Is this extra to the $40?
Expert:  Randy Computer Tech replied 14 days ago.

I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

Customer: replied 13 days ago.
Please cancel my request.
Expert:  Randy Computer Tech replied 12 days ago.

Ok.

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