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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My ipad is locked up and is showing activation is required.

Customer Question

My ipad is locked up and is showing activation is required. I remember my Apple ID but not my password. Cant get into ipad at all to change it. Ive talked to a man and tried to send info to my email but that's on my ipad and cant get to it. Said I could sent the info to my daughter in laws email and she could relay to me. Her email is***@******.***. Hope you can help me.
JA: How old is your iPad, and what model are you using?
Customer: Ive had the ipad about 3 1/2 years. Its a mini ipad. Don't know the model.
JA: Have you installed any updates recently?
Customer: No. Was playing a game ive had since Ive had the ipad and it just went black and came back and said activation is now required. Askes for ID and password. Just cant remember password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Just need to get it unlocked where I can change the password *****
Submitted: 14 days ago.
Category: Computer
Expert:  A. Stevens replied 14 days ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  A. Stevens replied 14 days ago.

Looks like you'll need to reset your apple ID password.

Expert:  A. Stevens replied 14 days ago.

What is your apple ID?

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