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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new hp allinone computer& try to use thunderbird

Customer Question

i have a new hp allinone computer& try to use thunderbird email it seems to be via firefox.idon't know if firfox is properly installed [no icon] & i cannot reach thunderbird, once i did & then could not delete any messages----help
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: model22-boo2 touch smart
JA: Have you installed any updates recently?
Customer: not successfully i am far from tech savvy & a very slow typer
JA: Anything else you want the computer expert to know before I connect you?
Customer: cant think of the proper questions tthat need asking
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?