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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I retrieve my old Microsoft password for my older

Customer Question

How do I retrieve my old Microsoft password ***** my older computer it is a dell insperion?
Submitted: 13 days ago.
Category: Computer
Customer: replied 13 days ago.
My old email was***@******.***, but have forgot it due to an accident.
Expert:  Kevin T replied 13 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 13 days ago.

What OS is running on the PC?

Customer: replied 13 days ago.
windows 10
Customer: replied 13 days ago.
I cant get it hooked up on internet by wifi,because I can not log in
Expert:  Kevin T replied 13 days ago.

OK - do you need the files on it?

Do you have a back-up?

Customer: replied 13 days ago.
I have and old back up for windows *,but I haven't backed it up in a while. I cant find a new back up disk. Also the Dell does not have a large disc drive.or I cant find one.
Expert:  Kevin T replied 13 days ago.

OK - we can either start from factory and loose your files or you can create a password ***** and boot into it and wipe the password. The latter is not easy but it's up to you.

Expert:  Kevin T replied 13 days ago.

For the latter you will need another PC.

Customer: replied 13 days ago.
If you could tell me how to reset it without loosing files and pictures of my mother which has passed on! I am disabled for now and cant do a lot! I would rather create another password ***** not loose any more ,please!
Expert:  Kevin T replied 13 days ago.

OK - do you have another device we can create a reset disk on?

When we create a reset disk we need to boot into this on your PC with the missing password.

Expert:  Kevin T replied 13 days ago.

You will need a blank CD or Pen Drive

Customer: replied 13 days ago.
Please explain in depth.I have the computer I am on,but this is the only one. I don't have a small dics to put in Dell computer.
Expert:  Dustin replied 13 days ago.

It seems the previous expert has opted out.

Let me ask you this, the computer you need the password ***** is it a windows 10 computer?

If so, when you attempt to login, does it show an email address on the login page, where you type the password?

Expert:  Dustin replied 11 days ago.

Hello, my name is Dustin,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.