How's it going.Let me read of your question. Give me a minute.
What OS is running on the PC?
OK - do you need the files on it?
Do you have a back-up?
OK - we can either start from factory and loose your files or you can create a password ***** and boot into it and wipe the password. The latter is not easy but it's up to you.
For the latter you will need another PC.
OK - do you have another device we can create a reset disk on?
When we create a reset disk we need to boot into this on your PC with the missing password.
You will need a blank CD or Pen Drive
It seems the previous expert has opted out.
Let me ask you this, the computer you need the password ***** is it a windows 10 computer?
If so, when you attempt to login, does it show an email address on the login page, where you type the password?
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.