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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do I retrieve my old Microsoft password for my older

Customer Question

How do I retrieve my old Microsoft password ***** my older computer it is a dell insperion?
Submitted: 4 months ago.
Category: Computer
Customer: replied 4 months ago.
My old email was***@******.***, but have forgot it due to an accident.
Expert:  Kevin T replied 4 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 4 months ago.

What OS is running on the PC?

Customer: replied 4 months ago.
windows 10
Customer: replied 4 months ago.
I cant get it hooked up on internet by wifi,because I can not log in
Expert:  Kevin T replied 4 months ago.

OK - do you need the files on it?

Do you have a back-up?

Customer: replied 4 months ago.
I have and old back up for windows *,but I haven't backed it up in a while. I cant find a new back up disk. Also the Dell does not have a large disc drive.or I cant find one.
Expert:  Kevin T replied 4 months ago.

OK - we can either start from factory and loose your files or you can create a password ***** and boot into it and wipe the password. The latter is not easy but it's up to you.

Expert:  Kevin T replied 4 months ago.

For the latter you will need another PC.

Customer: replied 4 months ago.
If you could tell me how to reset it without loosing files and pictures of my mother which has passed on! I am disabled for now and cant do a lot! I would rather create another password ***** not loose any more ,please!
Expert:  Kevin T replied 4 months ago.

OK - do you have another device we can create a reset disk on?

When we create a reset disk we need to boot into this on your PC with the missing password.

Expert:  Kevin T replied 4 months ago.

You will need a blank CD or Pen Drive

Customer: replied 4 months ago.
Please explain in depth.I have the computer I am on,but this is the only one. I don't have a small dics to put in Dell computer.
Expert:  Dustin replied 4 months ago.

It seems the previous expert has opted out.

Let me ask you this, the computer you need the password ***** is it a windows 10 computer?

If so, when you attempt to login, does it show an email address on the login page, where you type the password?

Expert:  Dustin replied 4 months ago.

Hello, my name is Dustin,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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