Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which language it looks like to you is on the printer display?
Please see the attachment below. If you can get to the screen where it displays
languages as you move through it English will be in English
I'm afraid a remote connection will be of no help in this situation. I'll open your question up to
all the experts. One of them may know of a way to resolve this.
Hi, I'm here to help with this issue. If the printer is currently connected to your computer via a wireless setup or USB connection we may be able to reset the language through the web portal.
- On your working computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=7f8f7458-2ac3-45f3-bff0-0026b3e9b1e4, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Were you able to try to click the link?
When you return please let me know. We should be able to connect the printer to your computer and change the language settings through the software.
Are you available yet?