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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8750
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have windows vista and whenever i try to print, i get an

Customer Question

i have windows vista and whenever i try to print, i get an error occurred while printing.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP notebook, windows vista
JA: Have you installed any updates recently?
Customer: been struggling with this for a week. computer guy said get a new printer which i did, same problem. Noticed it started on the 1th when mozilla installed a maintenance program and new browser info
JA: Anything else you want the computer expert to know before I connect you?
Customer: Computer guy now says vista will not allow me to print and i should ger a new laptop
Submitted: 8 days ago.
Category: Computer
Expert:  Sudipto replied 8 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 8 days ago.

Please let me know the make and model no. of the printer ?

Customer: replied 8 days ago.
hp deskjet 2130
Expert:  Sudipto replied 8 days ago.

Do you use an USB cable to connect the printer with the PC ?

Customer: replied 8 days ago.
Expert:  Sudipto replied 8 days ago.

Please check the printer and let me know, if you see any light blinking on it or not ?

Customer: replied 8 days ago.
Printer light on.
Expert:  Sudipto replied 8 days ago.

No other light is on or blinking ?

Customer: replied 8 days ago.
just the laptop and printer
Expert:  Sudipto replied 8 days ago.

I wanted to know, if any other light is on or blinking on the printer or not, except the power light .

Customer: replied 8 days ago.
Just the power light is on
Expert:  Sudipto replied 8 days ago.

Thanks, ***** ***** the utility from the link below then, run it and follow the onscreen instructions to solve the problem and let me know, how it goes for you.

http://ftp.hp.com/pub/softlib/software13/COL50849/mp-145514-6/HPPSdr.exe

Customer: replied 8 days ago.
sudipto - that links me to a blank screen
Expert:  Sudipto replied 8 days ago.

Did you try the tool ?

Expert:  Robert M. replied 8 days ago.

do you still need help with this issue ?

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