How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31200
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My ISP told me to call u and ask how to change my settings

Customer Question

My ISP told me to call u and ask how to change my settings and out of airplane mode?
JA: What kind of computer do you have?
Customer: ASUS lap top.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, thankyou
Submitted: 11 days ago.
Category: Computer
Expert:  Richard replied 11 days ago.

Hi there and welcome

Can you tell me please which version of windows you are running on the Asus?

And the model of it?

Thank you

Customer: replied 11 days ago.
windows 10, I am at work and don't have the model number.
Expert:  Richard replied 11 days ago.

Thanks

Click on the wifi icon in the bottom left and there you see Airplane mode, click on it to turn it off

Let me know the results.