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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a new modem from com zoom yesterday and the

Customer Question

I just got a new modem from com zoom yesterday and the account is in my wife's name but the amazon prime account is in mine and the fire stick I ordered deregistered while watching a program how do I fix this it's two different passwords
JA: Have you contacted anyone about your account?
Customer: yeah comzoom and they said the firestick and amazon account are in my name
JA: Have you installed any updates recently?
Customer: no just a new modem
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I don't think so
Submitted: 8 days ago.
Category: Computer
Expert:  Richard replied 8 days ago.

Hi there and welcome

To clarify, the issue is that the firestick is not currently registered correct?

Please let me know