Hi. My name is***** you for your question and the opportunity to assist.
Does your desktop have Windows 10 and is that what it came with originally?
Please start or restart the computer and as soon as you see the HP logo screen begin tapping
the F11 key at the top of the keyboard about once per second. You should then see a screen with
options on it. Please start tapping F11 as soon as you see the HP logo. If you are brought to the logins
screen, repeat the procedure, tapping F11 a little sooner.