Hi. My name is***** you for your question and the opportunity to assist.
See if you can run System Restore this way.
Start or restart the machine and as soon as you see the manufacturer logo screen begin tapping
the F8 key about once per second. An advanced boot menu screen should appear. If Windows goes to
login screen repeat the procedure, tapping F8 sooner.
On the advanced boot screen use the arrow keys to select Safe Mode with Command Prompt and
Log in and you'll be brought to a black screen with a c:\windows\system32>_ blinking cursor
Type in: rstrui.exe and press Enter.
System Restore should open (if not immediately, give it a few moments)
When it opens select a restore point prior to the update, click Next then Finish and run the restore.
Let me know the result please.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Question, if you start the computer and tap f8, and then choose safe mode with networking.
Do you have another windows computer available?
Thank you, ***** ***** you know the exact version of windows 7 you have, such as windows 7 home 32 bit, windows 7 home 64 bit, etc?
( on the non working computer?)
It looks like you have only one thread. However, there was a previous expert who was helping you, who opted out. ( Byron)
My name is Dustin.. And I need you to try and respond to my last question,
do you know the exact version of windows 7 you have, such as windows 7 home 32 bit, windows 7 home 64 bit, etc?
If you dont have a windows 7 pro boot disk, let me know.
If you do have one we need to follow method one shown on this page
Method 1: Repair Windows Even If You Can't Get To Your Desktop
We need to make a disk then.
From your other windows 7 computer.. You should be able to create a repair disk as follows.
Once the disk is created, we need to boot the non working computer from the disk.. And then try the steps I suggested.
It can be a usb or a cd drive.. Either one.
Tomorrow may be best, ***** need to leave for my thanksgiving dinner as well.
I will watch for your replies tomorrow,
It can also make a cd repair disk.. It doesnt have to be usb
Hello, my name is Dustin,
Did you still need help with this issue? If so, please respond so we can get started.
Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,
Senior Technician and Network Switching Systems Operator / Maintainer.
Understood.. Sounds like you have a solid plan..
About the only thing a non destructive reinstall cant fix, is BCD or MBR errors.. But those are fixable with a few command prompt commands.
Ill be working all day tomorrow, and will be ready to consult with you as needed.
If you can boot from the repair disk, and then choose repair your computer, and then go to the command prompt.. Lets try running these commands..
bootrec.exe /fixmbr hit enter.. Then run this next
bootrec.exe /fixboot hit enter, and then run this one
Once that command completes, restart the computer , remove the disk and see if it will boot normally now, or if you get an error, regardless of the outcome send a reply and let me know the results, when you can.
To be clear you ran all three commands?
if so, did you have the CD / USb drive removed before you rebooted? If not, then remove it and then restart.
If that doesnt help, go back to the command prompt and try this next
bootrec.exe /scanos Hit enter, then next
bootrec /fixmbr And hit enter again, and next
bootsect.exe /nt60 all /force and hit enter
Once that completes, remove the disk and then restart the computer again.. What happens?
My apologies for the delay.. My system went down today and Ive just got everything ironed out.
Did you remove the cd after running the rebuild commands?
If you boot with the cd, does it make any difference or boot without the cd?
Understood, I hope they're able to get it running properly again.
Keep me posted.
Alright, not trying to spam message you but its company policy that I respond to every message I am sent.