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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cant seem to transfer iTunes puschases to my laptop, asus

Customer Question

hi cant seem to transfer iTunes puschases to my laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: asus windows media player
JA: Have you installed any updates recently?
Customer: no not for windows,joined iTunes yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Computer
Expert:  Byron replied 12 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you open iTunes on your computer and click Account at the top, do you see your

name and email address

displayed or do you see the Sign In option?

Customer: replied 11 days ago.
name and email
Customer: replied 11 days ago.
just paid you $40
Customer: replied 11 days ago.
whats the answer
Expert:  Byron replied 11 days ago.

Ok. Also click Account-Authorizations and Authorize the device

Click Library then on the left click songs or albums and you should see your music.

Expert:  Byron replied 11 days ago.

Hi. Is your purchased content now showing up in iTunes?