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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33113
Experience:  Over 20 years of consulting to the IT industry
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I had to re-install my anime studio pro 10 but I can't

Customer Question

I had to re-install my anime studio pro 10 but I can't activate it because I get a message saying I already have it on 2 computers. So I need to deactivate an unknown computer.
JA: How much experience do you have with this particular machine?
Customer: The machine is a laptop. I have the program installed on my desktop as well.
JA: Have you installed any updates recently?
Customer: Yes. But my problem is that I had to reinstall win 10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Maybe the computer name changed
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Did you deactivate the licence before you uninstalled it?

Please let me know

Customer: replied 3 months ago.
No. But it was win 10 I had to renew so I lost all my original software
Customer: replied 3 months ago.
had to re-install it
Expert:  Richard replied 3 months ago.

Thanks

You always need to deactivate it before doing this, as this is not the case, you will need to have customer service do it on the actual service.

To do this, you have to request it via my link below

https://support.smithmicro.com/

Click on Email Us and create an account or sign in

Then send the request with the serial number to deactivate it

You will then get confirmation once this is done and can perform the installation.

But in this situation this is what you need to do.