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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 2937
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I just received a notice from Microsoft that my computer has

Customer Question

I just received a notice from Microsoft that my computer has been blocked because of a virus and spyware alert and for me to call Teck support immediately, which I did four times. Three times I was disconnected and the forth was from a foreign person and told me that it would cost me $200.00 to repair my computer. Is this a scam or what??
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is an HP and I do not have the correct information right in front of me right now.
JA: Have you installed any updates recently?
Customer: I deleted AVG and installed Scam Guard recently.
JA: Anything else you want the computer expert to know before I connect you?
Customer: The message asked for my computer ID: and they had typed 86595.
Submitted: 12 days ago.
Category: Computer
Expert:  IT Miro replied 12 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 12 days ago.

That is, indeed, a scam! The notice you saw is a fake notice and was not sent by Microsoft! It is actually a bogus web page triggered by one of the ads you might have clicked. The scammers are located in India and use scare tactics and exploit computer-illiterate people. They charge a great amount of money to fix problems they don't exist.

Please DO NOT call them nor agree to anything they say. I am sure your computer is fine. AVG and Scam Guard should protect you.

If you really require computer assistance, I can help you with that since we are a trusted company that has helped thousands of customers already.

Regards,
IT Miro

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Expert:  IT Miro replied 12 days ago.

That is, indeed, a scam! The notice you saw is a fake notice and was not sent by Microsoft! It is actually a bogus web page triggered by one of the ads you might have clicked. The scammers are located in India and use scare tactics and exploit computer-illiterate people. They charge a great amount of money to fix problems they don't exist.

Please DO NOT call them nor agree to anything they say. I am sure your computer is fine. AVG and Scam Guard should protect you.

If you really require computer assistance, I can help you with that since we are a trusted company that has helped thousands of customers already.

Regards,
IT Miro

Expert:  IT Miro replied 12 days ago.

To block the ads when browsing the web pages, you can install a free browser add-on called Adblock Plus. It is available for all web browsers. You can download it from here:

https://adblockplus.org/

Once installed, none of the ads will show any more. You can then be sure you won't click on one of them that could lead to these fake notices put by scammers.

If there is anything else I can help you with, let me know.

Regards,
IT Miro

Expert:  IT Miro replied 12 days ago.

Hello! May I know if you received my answer? Do you require any other assistance?

Please confirm by sending me a reply below.

Thanks,

IT Miro

Expert:  IT Miro replied 7 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro