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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I thought I was updating my window 10 program, but instead I

Customer Question

I thought I was updating my window 10 program, but instead I have lost all and need to get my windows 10 program reinstalled and I also need Yahoo.com available to me? I am not very computer smart so can you help me? Karen Abelsett known as***@******.***
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It's a Dell not sure what model. I had windows 10.
JA: Have you installed any updates recently?
Customer: Yes I think there was an update for windows 10 that I had tried to install,
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, not at this time. I really just need the Windows 10 installed, and Yahoo installed and U-tube. That would help me soooo much.
Submitted: 11 days ago.
Category: Computer
Expert:  Byron replied 11 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me what appears on the computer screen when it is started up?

Expert:  Byron replied 11 days ago.

Can we do a screen-sharing session and tackle these issues one by one?

Expert:  Byron replied 11 days ago.

Please type in the box below and click Send to communicate with me and I can help.