Hi,I'm sorry about the issue. Is this a new computer?
Do you mean you cannot open any program on the computer?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. At the password ***** sign-in screen, do you see a name / user name?
Also, at the password ***** sign-in screen, do you also see an email address? If yes, what is that email address?
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Do you also have another working Windows or Mac computer? If yes, I can also connect remotely to your working computer, then I can fix your problematic computer's password ***** through your working computer for you.
What did Best Buy say?
Do you know if there was an email address showing at the sign-on screen?
Do you need any data / file on the the problematic computer?
Please let me know. Thank you,
Data / files means documents, pictures, etc.
Does it show a name or user name along with the password *****?
Great. What's her email address?
Does she or do you currently able to access her email address on your working computer right now?
Thank you. For account verification purpose, Microsoft has sent an email message to her cox email address. Please check her email and tell me the code number in that Microsoft message. Then I will set up a password ***** her computer.
Hmm, that code did not work. Please check carefully the exact numbers.
Also, do you have a phone number ending with the two digits 25? If yes, what's the last four digits of that phone number? Is it a landline or cellphone? And is it able to receive text messages?
By the way, besides the password ***** is there any other issue with her computer that she's taking to Best Buy?
Sorry. Microsoft has just sent another code to her Cox email. Please let me know the new code number. Thank you,
You're welcome. Great, so Best Buy fixed her computer's password. Next time, we can help you here without having to drive to Best Buy.
Is there any other computer question / issue I can help you with today?
Thank you for your patience,
You're welcome. Also, she can always change her computer's login password ***** time at the Microsoft website below:
, there, sign in with her cox email address and her current computer's login password, use the Change password option there.
- Also, if she forgets her computer's login password ***** the future, she can also go to the same website above, or go to the outlook.com website, then click on Sign in option, then enter her cox email address, and select Next, then use the Forgot my password option there in order to reset her Microsoft account password, which means her computer's login password.
If you need help with anything else, please let me know any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,