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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my cd player on win 10 they removed, Toshiba intel

Customer Question

hi
JA: Hi. What seems to be the problem?
Customer: I lost my cd player on win 10 they removed
JA: What kind of computer do you have?
Customer: Toshiba intel labtop
JA: Have you installed any updates recently?
Customer: I don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: this is a win 10 free updated from win7 to 10 now suddenly cd player is not work
Submitted: 13 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 13 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 13 days ago.

Does the CD / DVD drive letter show up?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Computer Tech replied 13 days ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=50b2f2dc-1be3-4b49-abde-807c53929d6c
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Expert:  Viet - Computer Tech replied 13 days ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/jyoyv5m
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please type at the box below, then click on the Send button below to communicate with me. Thank you,