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Ask Cory Your Own Question

Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3284
Experience:  Computer Repair Technician 5+ Years
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I think I let a scammer access my computer claiming to be

Customer Question

I think I let a scammer access my computer claiming to be Micros oft
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Windows Home Premium 7 on an ASUS Laptop
JA: Have you installed any updates recently?
Customer: Yes, as they come
JA: Anything else you want the computer expert to know before I connect you?
Customer: How can I verify if this is Microsoft when contacted in the future?
Submitted: 13 days ago.
Category: Computer
Expert:  Cory replied 13 days ago.

Welcome, I am Cory. Thank you for asking your question today.

This is a known scam that has been going around for awhile. They call you with a broken accent from a foreign country and say they are Microsoft and you have computer issues.

They charge you a crazy amount of money to do work that probably doesn't need to be done.

If they charged you, please contact the credit card company for a refund.

Microsoft will not call you and say you have an issue with your computer. If this happens again, you know it is a scam and should hang up.

If they accessed your computer remotely, then you want to install and run Malwarebytes to scan your computer to make sure it is secure.

You can download Malwarebytes here. - https://www.malwarebytes.com/

Click on Free Download, install and run it.

I hope I have answered your question today. Let me know if you have anymore questions.