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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My magicjack is saying error23, Its a dell desktop, and we

Customer Question

My magicjack is saying error23
JA: What's the make and model of your computer? And how long have you been using magicJack?
Customer: Its a dell desktop, and we have had magicjack for about a month.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: what is error 23
Submitted: 6 months ago.
Category: Computer
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

That means that the hardware firewall on your router is blocking communication on ports 5060 and 5070 for the MagicJack device. May K ask for the brand and model name of your router/modem?

I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 6 months ago.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

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