Hello,I am the person that will be helping you today.
That means that the hardware firewall on your router is blocking communication on ports 5060 and 5070 for the MagicJack device. May K ask for the brand and model name of your router/modem?
I will be standing by, looking forward to your response.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.