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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to set up my new gmail account but cannot

Customer Question

I'm trying to set up my new gmail account but cannot remember my previous password.
JA: How long have you had this issue with your Gmail account?
Customer: Just in the last three days
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so
Submitted: 15 days ago.
Category: Computer
Expert:  A. Stevens replied 15 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,