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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36104
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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When I enter my e-mail address on Outllok I receive a

Customer Question

When I enter my e-mail address on Outllok I receive a message "There was an issue looking up your account. My e-mail is with hotmail
JA: How long have you had this issue with your Hotmail account?
Customer: Yeaterday
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just to fix so I can get my e-mails
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Microsoft is currently having technical issue with their Hotmail / Outlook applications / mobile devices. There is nothing wrong with your computer or device, so don't worry. Microsoft is taking their time to fix this. You can see the status any time at the website below:

https://portal.office.com/servicestatus

- In the mean time, you should be able to access your hotmail email address at the outlook.com website on your phone.

- Once Microsoft has fixed their email server issue, then your email app will work as normal. You can always go to the website below to check on their update:

https://portal.office.com/servicestatus

- In the mean, please go to the outlook.com website below:

http://www.outlook.com

, then there, sign in your hotmail email address and access your hotmail account temporarily there for now.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Are you currently able to access your hotmail email address at the outlook.com website?

- Also, if you'd like to, I can connect remotely to your computer and help you directly.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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