How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

No problem. I need to scan a document and don't know how. I

Customer Question

no problem. I need to scan a document and don't know how. I have a scanner installed and working (my daughter used it the other day). Can you help?
JA: How much experience do you have with this particular machine?
Customer: quite a bit
JA: Have you installed any updates recently?
Customer: just the ones Microsoft does
JA: Anything else you want the computer expert to know before I connect you?
Customer: no. I just want to know how to scan a document
Submitted: 14 days ago.
Category: Computer
Expert:  Mr.Med replied 14 days ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 14 days ago.

What is the model and brand of your scanner please?

Customer: replied 14 days ago.
HP Photosmart
Expert:  Mr.Med replied 14 days ago.

Open the scanner lid.

Place the paper with the print side down on the scanner glass.

Close the scanner lid.

On the touch screen, touch the right arrow , and then touch Scan

Touch Computer, and then touch the computer that you want to scan to. The Scan to Computer menu opens.

Touch Settings on the Scan to Computer screen.

Touch the scan type that you want to use. (Photo or Document)

Touch Scan.

The printer scans the item and saves it to the computer.

Let me know if you need further assistance

Thank you