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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently had a couple of files on my desktop i wanted to

Customer Question

Hi! I recently had a couple of files on my desktop i wanted to put into another folder in my documents. When i did this i did not realize that i had other files within my documents folder highlighted and selected. When i put my destop files into the documents folder, the highlighted documents within documents were replaced with my destop files. Nearly 76 files were replaced. It a little hard to explain this issue, but i know its serious because alot of those files were college papers i need.
JA: What kind of computer do you have?
Customer: A toshiba satelitte S55-a5169
JA: Have you installed any updates recently?
Customer: Yes i have. About two weeks ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello, this is Martin, how are you?

Did you confirm the message when it asked you if you're sure you want to replace the files?

Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Martin replied 5 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=e8e54e06-3be7-4b23-ad2a-f8758efdbb78

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

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