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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Please ignore these calls, they are usually just SPAM and someone who is trying to force you into paying money for nothing.
If you wish, I connect to your computer remotely, so that I can directly analyze and resolve if you have been hacked or are infected with a virus / malware for you while you can relax and watch me doing it on your screen. This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text based chat instead, just let me know please.
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Thanks for your patience and best regards,