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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Bing tabs: keep popping up How to get help with windows 10,

Customer Question

bing tabs: keep popping up How to get help with windows 10
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It is an HP How do I find out the make and model?
JA: Have you installed any updates recently?
Customer: 15_r015DX yes it spent all night running updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: the tabs are so rapid fire that I can't keep up deleting them. I let them run until they quit the other night and had to close 208 of them.
Submitted: 11 days ago.
Category: Computer
Expert:  technicalcat replied 11 days ago.

Hello, and thank you for using this service.

I will help you now. Does this happen with a particular browser, like Internet explorer, or Firefox?

Customer: replied 11 days ago.
Firefox
Customer: replied 11 days ago.
Should I try Explorer? What is Bing? anyway?
Customer: replied 11 days ago.
I've - just had to close 24 tabs of: Getting Started - how to get help in Windows 10
Customer: replied 11 days ago.
There are now 45 of these tabs open on my laptop. I am working on another computer so I can at least talk to you. If I let you remote into my computer, are you sure you can fix the problem?
Expert:  technicalcat replied 11 days ago.

I would need to remote into the computer having the problem. The remote service is guaranteed, but if you have a virus/malware , it may take some time. Are you available later today, this evening, or tomorrow?

Customer: replied 11 days ago.
Expert:  technicalcat replied 11 days ago.

thanks. I will be on later this evening eastern time. I will reply to you then, and then connect to fix your problems. thank you.

Expert:  technicalcat replied 11 days ago.

hello, i am available from now until about midnight eastern time.

Expert:  technicalcat replied 11 days ago.

just let me know when you'd like me to connect with you. thanks.

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