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Hello, and thank you for using this service.
What do you see when the monitor turns on ? Can you see any text or signs of Windows loading?
What do you see when the computer turns on ? Can you see any text or signs of Windows loading?
My name is ***** ***** you for using the service.
Can you please press the menu button on the monitor when the screen is black?
Check also if the power button remain on when the screen goes black, If you can see the menu in the screen, set the factory default on the monitor and tell me if it works.
If the menu doesn't appear when the screen goes black the problem can be something physical.
Please let me know what happen with the test i recomended.