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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is there a charge for this service? I want to change my

Customer Question

Is there a charge for this service?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: I want to change my Google password.
JA: When did you last reset your username and password?
Customer: I don't know.
JA: Have you installed any updates recently?
Customer: I bought a new cell phone yesterday and used a different password ***** I just want to change my password ***** they are both the same.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just want to change my password, please, and I don't understand the instructions I got and don't know which of 2 passwords is valid.
Submitted: 10 days ago.
Category: Computer
Expert:  technicalcat replied 10 days ago.

Hello, and thank you for using this service.

Are you able to login to your google account on a computer, or any other device? If so, tell me if you can login from a computer.