How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2548
Experience:  CCNA, A+, MCSE with over 12 years experience.
Type Your Computer Question Here...
Byron is online now
A new question is answered every 9 seconds

How can I bring up my Lenovo G770 that won't take my

Customer Question

How can I bring up my Lenovo G770 that won't take my password? I don't have a reset disk. Can you direct me how to get it back to factory status? thanks.
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is the laptop using the original hard drive and windows installation?

Expert:  Byron replied 5 months ago.

If it is. Start by turning the laptop off. Just to the right of the Power button

you'll see a very small button called the OneKey button. See attachment below.

Press the button and the laptop should turn on and open to a recovery screen.

You'll want to choose the option that restores the system partition to the

original factory status or initial backup.

Below is a link to a video that shows the process:

Expert:  Byron replied 5 months ago.

Hi Jeanie. Have you been able to launch the recovery?

Expert:  Byron replied 5 months ago.

Hi Jeanie, please let me know if the recovery was successful, using the "type your reply here" box below. If it

was not, there are other options available.

Related Computer Questions