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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2040
Experience:  CCNA, A+, MCSE with over 12 years experience.
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How can I bring up my Lenovo G770 that won't take my

Customer Question

How can I bring up my Lenovo G770 that won't take my password? I don't have a reset disk. Can you direct me how to get it back to factory status? thanks.
Submitted: 12 days ago.
Category: Computer
Expert:  Byron replied 12 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is the laptop using the original hard drive and windows installation?

Expert:  Byron replied 12 days ago.

If it is. Start by turning the laptop off. Just to the right of the Power button

you'll see a very small button called the OneKey button. See attachment below.

Press the button and the laptop should turn on and open to a recovery screen.

You'll want to choose the option that restores the system partition to the

original factory status or initial backup.

Below is a link to a video that shows the process:

https://www.youtube.com/watch?v=9-TSkj6HENQ

Expert:  Byron replied 12 days ago.

Hi Jeanie. Have you been able to launch the recovery?

Expert:  Byron replied 12 days ago.

Hi Jeanie, please let me know if the recovery was successful, using the "type your reply here" box below. If it

was not, there are other options available.

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