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Hi. My name is***** you for your question and the opportunity to assist.
Is the laptop using the original hard drive and windows installation?
If it is. Start by turning the laptop off. Just to the right of the Power button
you'll see a very small button called the OneKey button. See attachment below.
Press the button and the laptop should turn on and open to a recovery screen.
You'll want to choose the option that restores the system partition to the
original factory status or initial backup.
Below is a link to a video that shows the process:
Hi Jeanie. Have you been able to launch the recovery?
Hi Jeanie, please let me know if the recovery was successful, using the "type your reply here" box below. If it
was not, there are other options available.