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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get into facebook, you notified me last week that

Customer Question

I can't get into facebook, you notified me last week that someone tried to get into my facebook so you put it on hold, you then sent me three different email giving me a temporary password ***** 403067, 787774, when I went in to change my password ***** of these worked so how do I get back into facebook
JA: When did you last use the account?
Customer: I think is was Thursday
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: just how do i get back into facebook
Submitted: 15 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 15 days ago.

Hi,

I'm sorry about the issue. Were you able to follow the exact instructions?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 15 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,