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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got off the phone with someone in cuba who works for

Customer Question

i just got off the phone with someone in cuba who works for fixit which is a screen that kept popping up on my screen. she helped me get that deleted but she said i should contact microsoft about other issues with my computer. i dont know what issues she was talking about but thought you might help.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: it's a pavilion 23 (hp) and i operate through msn.
JA: Have you installed any updates recently?
Customer: i dontremember doing so, except those done by microsoft.
JA: Anything else you want the computer expert to know before I connect you?
Customer: only that my computor has been slow and sometimes i have to close the windows.
Submitted: 16 days ago.
Category: Computer
Expert:  ChrisC replied 16 days ago.

Hi, my name is ***** ***** I'll be happy to help you today!

Did you originally call Fixit because you got a pop up on your screen saying that you had a virus or that something else was wrong with your computer?