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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I ENTERED THE WRONG PASSWORD TO MANY TIMES NOW MY ONLY

Customer Question

I ENTERED THE WRONG PASSWORD ***** MANY TIMES NOW MY ONLY OPTION IS TO SIGHN INTO COMP WITH WDRT OR ADMIN HELP
JA: When did you last reset your username and password?
Customer: A VERY VERY LONG TIME AGO AT LEAST A YEAR
JA: Have you installed any updates recently?
Customer: YES
JA: Anything else you want the computer expert to know before I connect you?
Customer: I DO NOT CAre to recover files i would be satisfied with wiping it clean if i had to
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Do you mean you are not able to open any program on your computer?

What's the model of your computer?

Does it have windows xp, vista, or 7 or 8 or 10?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
no it has a wdrt and or pgp i tried kon boot and it will not work
the only screen i can function from is system settings f2
Customer: replied 5 months ago.
its a dell window 7
Customer: replied 5 months ago.
i do not care if i i canot recover files even if i have to wipe it clean
Customer: replied 5 months ago.
no it only asks me for a password ***** passphrase it has a security boot my son was messing around with it and now i am completely locked out
Expert:  Elgin Vega replied 5 months ago.

Hello:

My name is ***** ***** would like to help you with your problem.

If you forgot your password ***** no way we can give you one, here's a way to change it without any tools

Follow the steps on the video.

https://www.youtube.com/watch?v=PILDBTObzLw

Let me know if need some other help

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