How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I bought a new computer and I can not get it to work for me.

Customer Question

I bought a new computer and I can not get it to work for me. Need to know how to get it set up.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Surface 3 Model No 1645
JA: Have you installed any updates recently?
Customer: Just got it and have it charged and it is not letting me do anything just yet. My name and password ***** ***** it but then it kept telling me I am putting the wrong password ***** it and that is not true. I am confused.
JA: Anything else you want the computer expert to know before I connect you? What confuses you?
Customer: Try to put the M. password ***** and it isn't taking anything right now.
Submitted: 3 months ago.
Category: Computer
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

I understand that you are not able to log into your new computer. When is the last time that you were able to log into the computer?

I will be standing by, looking forward to your response.

Thank you,
Jason