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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows did an update and now I can not open my Word to

Customer Question

Windows did an update and now I can not open my Word to cpompse a document.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It's an HP tower and I have Windows 10
JA: Have you installed any updates recently?
Customer: No... not that I have but Windows has.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no.... my only problem seems to be that I can open my Microsoft Word to create a document. Some small window pops up but it never completes the configuration.
Submitted: 12 days ago.
Category: Computer
Expert:  ChrisC replied 12 days ago.

Hi, my name is ***** ***** welcome to JustAnswer!

Can you tell me what happens exactly when you try to open Word?