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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had a subscription for microsoft collection on my computer

Customer Question

I had a subscription for microsoft collection on my computer then I bought a new computer and now I don't have a paid subscription what can I do?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: dell tower 8910
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  GeekGal replied 7 months ago.

Hi there. My name is*****'m sorry that you're having this trouble. It will be my pleasure to help you with this. Please click the link below:

https://products.office.com/en-us/buy-office-365-home

Click on "sign-in" in the upper right hand corner. Login with your Microsoft account information. You will need to disable your existing installation and that will allow you to install it on the new computer. Please give this a try and let me know the results.