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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31281
Experience:  Over 20 years of consulting to the IT industry
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I have a 2 year old HP ENVY laptop - Intel core i7, 1 TB

Customer Question

I have a 2 year old HP ENVY laptop - Intel core i7, 1 TB hard drive, 16 GB Ram.
One of the Two back hinges broke AND the screen on start up or coming up from sleep, will start flashing repeatedly non-stop. The only way to fix it is to restart it.
I called HP and it's under the 2 year warranty. They sent me a return box to send laptop in for repair. I bought a WD my passport backup drive 1 TB - plugged it in and it says it copied on the files on my computer.
Anything else I should do before I mail it to HP? If they wipe my hard drive I guess I'll lose all my programs? Old tax programs etc?
Submitted: 16 days ago.
Category: Computer
Expert:  Richard replied 16 days ago.

Hi there and welcome

You will lose your programs if they wipe it, which they nearly always do.

The programs you wont be able to back up, these you will need to always be installed again. But ensure your files are backed up Jack, all personal files so you can copy these back again when you get the computer replaced.