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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31127
Experience:  Over 20 years of consulting to the IT industry
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Download gummy drop! Game, Not sure of model got it about 2

Customer Question

Download gummy drop! Game
JA: What's the make/model of your device? How old is it?
Customer: Not sure of model got it about 2 yr sgo
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For 2 wereks
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I love the game
Submitted: 13 days ago.
Category: Computer
Expert:  Richard replied 13 days ago.

Hi there and welcome

What exactly happens when you try to download the game?

And on which device are you trying to download it on?

Please let me know

Customer: replied 13 days ago.
It wont accept the request. Its a kindle fire tablet.
Customer: replied 13 days ago.
Im would love to have the game bsck i mistakely deleted it.
Expert:  Richard replied 13 days ago.

thanks

When you try to install it, what error do you get?

Customer: replied 13 days ago.
Its shows it unavailable. But i had it a week ago and it froze up when a latest version notice came on the screen covering the game and not allowing me to play
Customer: replied 13 days ago.
Im very angry with all the problem this causing me. I just want to get the game back
Expert:  Richard replied 13 days ago.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the game.

Let me know the results please

Thank you

Customer: replied 13 days ago.
I did what you suggested and the same thing happens the page comes up curtently unavailable on amazon app store
Expert:  Richard replied 13 days ago.

go to this link on the Kindle

https://www.amazon.com/Big-Fish-Games-Gummy-Drop/dp/B00QLVY7J2

Ca you download it from there?

Customer: replied 13 days ago.
Not so far
Expert:  Richard replied 13 days ago.

ok, what happens when you try to install it there?

Customer: replied 13 days ago.
It goes to page with a lot places to go yo
Customer: replied 13 days ago.
Then back to the page it saw before stating its currently unavailable
Expert:  Richard replied 13 days ago.

are you able to install other apps from the app store?

Customer: replied 13 days ago.
I have in the past i have not tried recently
Expert:  Richard replied 13 days ago.

ok, can you try now for a test please

Customer: replied 13 days ago.
Same thing happens game not currently available show up on the game page
Expert:  Richard replied 13 days ago.

Can you do the following on your computer please

Go hrere

https://www.amazon.com/mn/dcw/myx.html

there is an option "Country settings"

Is this set to united states?

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