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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to load the programme that runs the CD's I

Customer Question

I am trying to load the programme that runs the CD's I bought when they first came out in 1997 Master Clips 010684. Used them for a long while on a laptop that has since died and been replaced by my current PC
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: I am running Windows 7
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 18 days ago.
Category: Computer
Expert:  IT Miro replied 18 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 18 days ago.

To confirm, the CDs contain the video or audio files?

Let me know,

IT Miro

Customer: replied 18 days ago.
I do not wish to continue with this transaction. I was not initially informed of the $56 fee, merely asked for $5. The intended fee is not value to me. Cancel this action and return my fee. Leo Baxendale
Customer: replied 18 days ago.
I repeat - cancel the transaction - no fee was mentioned before I asked the question. DO NOT remove any fee from my card. I am contacting Visa
Expert:  IT Miro replied 18 days ago.

I will transfer your request for cancellation to the JustAnswer customer service.

Regards,
IT Miro

Customer: replied 18 days ago.
I am now communicating with Visa and raising an objection to your charge which has already been made - without my permission
Customer: replied 18 days ago.
Visa are now dealing with this matter and I have printed off our e-conversations should the bank require evidence of this transaction.

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