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Ask Alex Lako Your Own Question

Alex Lako
Alex Lako, Computer Support Specialist
Category: Computer
Satisfied Customers: 9
Experience:  25+ Years at IBM - Country Support Specialist
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Tophatter support. I have $3in inbox cred. $40 IN WALLET.

Customer Question

Tophatter support. I have $3in inbox cred. $40 IN WALLET. Now $25 , since I lost $15 today I shouldn,t
JA: What kind of computer do you have?
Customer: Android cell phone
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, I shoudn,t be penalized since you won,t let me bid. How can I use the $43 if I can,t BID. Or $28 since you stole my $15
Submitted: 17 days ago.
Category: Computer
Expert:  Kevin T replied 17 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Alex Lako replied 11 days ago.

Dear customer,

My name is ***** ***** I will answer your question for you.

I can appreciate how frustrating you must feel with your issues. Let me help you to resolve your issues.

Firstly, JustAnswer.com is not affiliated with the Tophatter Auction Website. Therefore we cannot address your billing or bidding issues directly, however I can direct you to where you can.

After researching the Tophatter website I have determined that they do not have a telephone support number, however they do have a customer support link where they indicate they would be more than happy to address customer issues. Here are a couple of links:

Here is the link to why you may not be able to bid.

http://help.tophatter.com/customer/en/portal/articles/383814-why-can%E2%80%99t-i-bid-

This link addresses other customer buying issues.

https://tophatter.com/topics/Buying/subtopics/Buyer%20Issues

I hope I have been able to steer you in the right direction. I am sure that if you contact the Tophatter web site per their support links, you will be able to find an acceptable solution.

I would appreciate a rating for my service to you.

Alex