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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Purchase Laptop X751LAV-HIASUS H131003 Date 11/30/15 Key

Customer Question

Purchase Laptop X751LAV-HIASUS H131003 Date 11/30/15 Key board keys respond after several times I key in Do I need a new one. I only use it to surf or internet or E-Mails. Maybe a real simple Laptop is what I need.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: PO reads X75551LAV-HIASUS X751LAV-H131003 System Windows 10. That was set up. That is all I have
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Lap top was working just fine until about a week ago.
Submitted: 15 days ago.
Category: Computer
Expert:  ChrisC replied 15 days ago.

Hi, my name is ***** ***** I'll be happy to help you today!

Can you tell me if you have any data on the machine that you can't afford to lose?