Hello! My name is*****I am a certified computer professional who will assist you.
It looks like your grandson's father created a new Windows user account and set it as a standard user account with no administrator privileges, but that new Windows user account doesn't have any apps installed. To solve the problem, your grandson's father needs to switch accounts - use the new account for himself and set it as administrator, and use the original account for your grandson and set it as a standard account.
If he doesn't know how to do it, let me know. I am here for further assistance.
I can either provide you with the written instructions on how to switch the accounts and change the accounts type as I suggested, or I can remotely access that computer and do the changes myself.
Let me know what you would prefer.
Are you still here? I am not sure if you received my last reply. Here it is again:
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro