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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14372
Experience:  Over 10 years of professional experience.
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Get an error message to contact Microsoft regarding problem

Customer Question

get an error message to contact Microsoft regarding problem with my account. Program closes within 5 seconds.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Dell computer I have no idea what program I am operating - Microsoft 7 is program I think or maybe 9. I am 77 years old - not too computer and my husband was the computer person and has since died. could be I owe for some update and it is in his name or was using his debit card to pay but now needs my card number.
JA: Have you installed any updates recently?
Customer: Not to my knowledge although I was getting a message to update outlook (?) but I ignored the message. They may have automatically finally updated it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of
Submitted: 14 days ago.
Category: Computer
Expert:  Jason Jones replied 14 days ago.

Hello,
I am the person that will be helping you today.

No such Microsoft program will do as you described. The window is most likely a scamware or virus program that is trying to scam you out of a payment or two. You may ignore the message and continue. If you wish, I can remotely connect to your system, scan for any issues and remove them.

I will be standing by, looking forward to your response.

Thank you,
Jason

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