Hello,I am the person that will be helping you today.
When the application does close, are you given any type of error message?
I will be standing by, looking forward to your response.
It appears that you have opened a duplicate question. Please, do not do that. Keep all communication on this page.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.